Re: TikiWiki Help Desk Solutions?
Hey seromine;
Tikiwiki offers a lot of potential for a help desk system.
I think Rick is right! The Tracker system is a very good option for a help desk system. This is the choice I have used in the past. The trackers offer a lot of power in sharing ideas. You can create what you need to do and what you want! Hey I would be happy with this.
However now , I also look at the strength of the Workspaces system and see that this can help connect many of the dots of a good integrated concept. Your work space may include the helpdesk trackers as well as what ever else you need in the concept! IE forums, wiki pages, whatever!
The "Galaxia workflow" is a bit beyond me. I understand the concept but do not have the required skill set to make it work. I would think that some wise person could integrate all three of these features to make a mega HELPDESK system. The strength of Galaxia seems very under used. The idea that if this changes then that should happen is the real appeal.
But I will leave that up to you or someone that can help me understand!
JOT
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